Effective Date: February 28, 2025
At Auric Spark, we value customer satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted within 14 days of the original purchase date.
- Physical books must be returned in their original condition (unused, undamaged, and in their original packaging).
- Digital books and e-books are non-refundable, except in cases of duplicate purchases or technical issues that prevent access.
- Items purchased at a discounted rate or as part of a special promotion may be subject to different return conditions.
2. Return Process
- To initiate a return, contact our support team at info@auricspark.com with your order details and reason for return.
- If eligible, we will provide you with the return address and instructions for shipping the item back to us.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- Once the returned item is received and inspected, we will process the refund or exchange within 5-7 business days.
3. Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- Refund processing times may vary depending on your payment provider.
4. Exchanges
- We offer exchanges for items that are defective, damaged, or incorrect upon delivery.
- If you receive a defective or incorrect item, notify us at info@auricspark.com within 7 days of receipt.
- We will arrange for a replacement or issue a refund if an exchange is not possible.
- In cases where an identical replacement is unavailable, we may offer store credit or an alternative item of equal value.
5. Non-Returnable Items
- Digital books and e-books cannot be returned or refunded unless there is a proven technical issue that prevents access.
- Items that have been used, damaged, or altered after delivery are not eligible for return.
- Gift cards and promotional items are non-refundable.
6. Changes to the Return Policy
- Auric Spark reserves the right to update or modify this return policy at any time.
- Any changes will be posted on our website and will become effective immediately.
- Continued use of our services after changes are made constitutes acceptance of the updated policy.
7. Contact Information
For any inquiries regarding returns, refunds, or exchanges, please contact us at info@auricspark.com.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this return and refund policy.